Agentic AI Infrastructure

Agentic AI
Omnichannel Platform

Acquire, engage, convert and support customers across WhatsApp, RCS, Voice, SMS, and Email. AI Agents understand intent, take action and orchestrate journeys that drive real outcomes.

Official partner: Google RCS Meta WhatsApp Business

AI Agents

Omnichannel

Low Latency

Enterprise Ready

Multilingual

Workflow Automation

Analytics & Insights

Secure & Compliant

proven results

Outcomes enterprises

can put a number on

40 %

Higher Collection Rate

over traditional collections

2.1 x

Higher Contact Rate

with AI Voice

50%

WhatsApp Call Pickup

versus industry average

40%

Lower Operational Cost

with automation at scale.

THE THREE PILLARS

Every stage of the customer journey across multiple channels. Automated

Support that

Never Sleeps.

Resolve queries instantly with agents that understand context, defuse friction, and escalate only when it matters.

24/7 multilingual resolution

Context-aware routing

Sentiment-based escalation

Unified conversation history

Acquire Faster.

Convert Smarter.

Agents engage every lead the moment intent appears - scoring, qualifying and routing automatically across channels.

Real-time lead qualification

Channel-aware nurture journeys

Automatic CRM hand-off

Always-on campaign execution

Recover More.

Spend Less.

Autonomous AI Agents personalize outreach, predict intent, and engage customers with the right message on the right channel at every DPD stage,

DPD aware commmunication

Promise-to-Pay capture & tracking

Payment links & smart follow-ups

Intelligent escalation & agent handoff

HOW WE WORK

Every Business. One Intelligent Platform

Deploy MsgKart as a powerful Omnichannel AI Platform inside your organization, or let our AI-powered managed services team run customer engagement and collections for you.

OFFERING 01 - SAAS PLATFORM

WhatsApp Business Calling

WhatsApp Business Platform

AI Voice Agents

RCS Messaging

Customer Journey Builder

Campaign Automation

Analytics

Explore Platform →

OFFERING 02 - MANAGED SERVICES

Managed AI Collections

DPD-based collection

WhatsApp + AI Outreach

Promise-to-Pay tracking

Settlement Journeys

RBI-compliant workflows

Dedicated Portfolio Managers

Real-time dashboards

Explore Platform →

THE PRODUCT ECOSYSTEM

Every Tool You Need. One Platform.

Purpose-built products that power your CX, marketing, and collections stack, with Agentic AI at the core.

WhatsApp Business

Verified business messaging with templates, interactive buttons and rich experiences.

RCS Messaging

Deliver branded rich messages with carousels, media, suggested replies and payment actions.

SMS

Reliable communication for alerts, reminders, statements & notifications.

Send statements, invoices and important notifications with rich attachments.

User Segmentation

Build precise segments using
behaviour, DPD stage,
channel preference, and intent signals

Customer Journeys

Design intelligent journeys that adapt and switch channels automatically.

Campaign Orchestration

Run, manage, and track campaigns across every channel.

AI Voice Agents

Human-like AI voice agents that automate conversations, capture intent and execute workflows.

WhatsApp Calling

Reach customers through trusted WhatsApp Business calls with significantly higher answer rates.

WhatsApp Dialer

Call customers directly from your CRM using verified WhatsApp Business numbers.

IVR

Modern conversational IVRs that understand natural language instead of keypad inputs.

Voice Analytics

Analyze every conversation using
AI-powered speech intelligence for
intent and sentiment.

Human Agent Handoff

Transfer conversations seamlessly to live agents with complete customer
context and history.

Call Intelligence

AI detects the insights, emotion and risk factors during every call.

COMPANY

Built for enterprise conversations

MsgKart exists to give enterprises one intelligence layer for every customer conversation - replacing fragmented tools with autonomous agents that act.

Built as an official partner across WhatsApp Business and Google RCS, MsgKart deploys into enterprise environments in days, not quarters - in 10+ languages, with AI agents available around the clock.

50+

Enterprise Clients

10+

Languages

48hr

Go-Live

24/7

AI Availability

INDUSTRY

Built for every industry

From regulated BFSI workflows to high-velocity D2C commerce, MsgKart's Agentic AI adapts to the language, compliance and cadence every sector demands.

Finance & BFSI

Automate collections, EMI reminders and customer servicing across every lending product.

E-Commerce & D2C

Recover abandoned carts, confirm orders and drive repeat purchases via conversational commerce.

Travel & Hospitality

Automate bookings, itinerary updates and guest support across voice and messaging channels.

Healthcare

Automate appointment reminders, follow-ups and patient engagement with compliant messaging.

Automobile

Engage leads, schedule test drives and automate service reminders across the ownership lifecycle.

Real Estate

Qualify property leads instantly and nurture buyers with AI-guided journeys to site visits.

SECURITY & COMPLIANCE

Enterprise-grade,
‍by default

Security isn't a feature we bolt on - it's built into every layer of how MsgKart handles customer data.

SOC2 Type II Certified

Benefit from opt-in/opt-out functionality, and seamless integration with SOC 2 Type II-certified protocols for reliable security across every interaction.

ISO/IEC 27001 Certified

Role-based permissions and audit trails govern every action across the
platform.

VAPT Certified

Automated checks flag drift against ISO, SOC 2 and DPDP requirements in
real time.

Encrypted at
every layer

Data is encrypted in transit and at rest, with key rotation managed
end-to-end.

Granular access
control

Role-based permissions and audit trails govern every action across the
platform.

Continuous compliance monitoring

Automated checks flag drift against ISO, SOC 2 and DPDP requirements in
real time.

Agentic AIOmnichannel Platform

Agentic AI
Omnichannel Platform