Agentic AI Infrastructure

Agentic AI
Omnichannel Platform

Acquire, engage, convert and support customers across WhatsApp, RCS, Voice, SMS, and Email. AI Agents understand intent, take action and orchestrate journeys that drive real outcomes.

Official partner: Google RCS Meta WhatsApp Business
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AI Agents
Omnichannel
Low Latency
Enterprise Ready
Multilingual
Workflow Automation
Analytics & Insights
Secure & Compliant

Trusted by 50+ enterprise clients across BFSI, Retail, Telecom, and EdTech

BharatPe Logo Customer logo Moneyview Logo TrustPaisa Logo Customer logo Nira Finance Logo Eggoz Logo Medikabazaar Logo
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THE THREE PILLARS

Every stage of the customer journey across multiple channels. Automated

Collections AI
Marketing & Sales
Customer Experience & Support
Recover More.
Spend Less.
Autonomous AI Agents personalize outreach, predict intent, and engage customers with the right message on the right channel at every DPD stage,
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DPD aware commmunication
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Promise-to-Pay capture & tracking
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Payment links & smart follow-ups
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Intelligent escalation & agent handoff
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Acquire Faster.
Convert Smarter.
Agents engage every lead the moment intent appears - scoring, qualifying and routing automatically across channels.
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Real-time lead qualification
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Channel-aware nurture journeys
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Automatic CRM hand-off
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Always-on campaign execution
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Support that
Never Sleeps.
Resolve queries instantly with agents that understand context, defuse friction, and escalate only when it matters.
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24/7 multilingual resolution
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Context-aware routing
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Sentiment-based escalation
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Unified conversation history
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HOW WE WORK

Every Business. One Intelligent Platform

Deploy MsgKart as a powerful Omnichannel AI Platform inside your organization, or let our AI-powered managed services team run customer engagement and collections for you.
OFFERING 01 - SAAS PLATFORM
Omnichannel Agentic AI Platform
Deploy MsgKart within your organization to automate customer engagement across Voice, WhatsApp, RCS, SMS and Email using enterprise-grade AI Agents.
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WhatsApp Business Calling
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WhatsApp Business Platform
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AI Voice Agents
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RCS Messaging
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Customer Journey Builder
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Customer Journey Builder
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Campaign Automation
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Analytics
OFFERING 02 - MANAGED SERVICES
Collections Services as a Platform
Let MsgKart operate your collections using AI agents, omnichannel communication and intelligent workflows while your teams focus on growth.
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Managed AI Collections
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DPD-based collection
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WhatsApp + AI Outreach
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Promise-to-Pay tracking
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Settlement Journeys
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RBI-compliant workflows
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Dedicated Portfolio Managers
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Real-time dashboards
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THE PRODUCT ECOSYSTEM

Every Tool You Need. One Platform.

Purpose-built products that power your CX, marketing, and collections stack, with Agentic AI
at the core.

Chat AI
Voice AI
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WhatsApp Business
Verified business messaging with templates, interactive buttons and rich experiences.
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RCS Messaging
Deliver branded rich messages with carousels, media, suggested replies and payment actions.
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SMS
Reliable communication for alerts, reminders, statements & notifications.
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Email
Send statements, invoices and important notifications with rich attachments.
User Segmentation
Build precise segments using
behaviour, DPD stage, channel preference, and intent signals
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Customer Journeys
Design intelligent journeys that adapt and switch channels automatically.
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Campaign Orchestration
Run, manage, and track campaigns across every channel.
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AI Voice Agents
Human-like AI voice agents that automate conversations, capture intent and execute workflows.
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WhatsApp Calling
Reach customers through trusted WhatsApp Business calls with significantly higher answer rates.
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WhatsApp Dialer
Call customers directly from your CRM using verified WhatsApp Business numbers.
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IVR
Modern conversational IVRs that understand natural language instead of keypad inputs.
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Voice Analytics
Analyze every conversation using AI-powered speech intelligence for intent and sentiment.
Human Agent Handoff
Transfer conversations seamlessly to live agents with complete customer context and history.
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Call Intelligence
AI detects the insights, emotion and risk factors during every call.
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COMPANY

Built for enterprise conversations

MsgKart exists to give enterprises one intelligence layer for every customer conversation - replacing fragmented tools with autonomous agents that act.

Built as an official partner across WhatsApp Business and Google RCS, MsgKart deploys into enterprise environments in days, not quarters - in 10+ languages, with AI agents available around the clock.

50+
Enterprise Clients
10+
Languages
48hr
Go-Live
24/7
AI Availability
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INDUSTRY

Built for every industry

From regulated BFSI workflows to high-velocity D2C commerce, MsgKart's Agentic AI adapts to the language, compliance and cadence every sector demands.
01
Finance & BFSI
Automate collections, EMI reminders and customer servicing across every lending product.
02
E-Commerce & D2C
Recover abandoned carts, confirm orders and drive repeat purchases via conversational commerce.
03
Travel & Hospitality
Automate bookings, itinerary updates and guest support across voice and messaging channels.
04
Healthcare
Automate appointment reminders, follow-ups and patient engagement with compliant messaging.
05
Automobile
Engage leads, schedule test drives and automate service reminders across the ownership lifecycle.
06
Real Estate
Qualify property leads instantly and nurture buyers with AI-guided journeys to site visits.
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SECURITY & COMPLIANCE

Enterprise-grade,
‍by default

Security isn't a feature we bolt on - it's built into every layer of how MsgKart handles customer data.

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SOC2 Type II Certified
Benefit from opt-in/opt-out functionality, and seamless integration with SOC 2 Type II-certified protocols for reliable security across every interaction.
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ISO/IEC 27001 Certified
Role-based permissions and audit trails govern every action across the
platform.
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VAPT Certified
Automated checks flag drift against ISO, SOC 2 and DPDP requirements in
real time.
01
Encrypted at
every layer
Data is encrypted in transit and at rest, with key rotation managed
end-to-end.
02
Granular access
control
Role-based permissions and audit trails govern every action across the
platform.
03
Continuous compliance monitoring
Automated checks flag drift against ISO, SOC 2 and DPDP requirements in
real time.

Ready to put Agentic AI to work on your collections?

Book a personalised walkthrough and see your own portfolio data inside the platform.
Book a Demo  →