Book appointments, send reminders and reports, and follow up after care across WhatsApp, RCS, AI voice, email and SMS, from the first consultation to full recovery.
THE PATIENT JOURNEY
From first booking to full recovery
From the first booking to follow-up care. Patients book by WhatsApp form, AI bot or call, and every message goes out on the channel most likely to reach them, with an automatic backup.
Patients book in a WhatsApp form, by chatting with the AI assistant or on a WhatsApp call. Every method uses the same live hospital calendar.
Patients turn up on time and prepared, so slots aren't wasted and doctors stay on schedule.
More patients come back for follow-up care, and your billing team gets fewer "where is my refund?" calls.
No more "is my report ready?" calls, and urgent results never go unseen.
ON RCS
The same care on Android, no WhatsApp needed
Many patients, especially older ones, don't use WhatsApp. On RCS they can book with the AI assistant, fill in a booking form and get support, all from a verified hospital chat in their phone's default messaging app.
The assistant replies with a rich card for the doctor and suggested replies for real slots, so patients book with a few taps.
Book now on a rich card opens a secure form inside the chat. The confirmation comes back as a message.
The same AI agent and guardrails as WhatsApp. Asking for billing or the desk moves the chat to a person in the shared inbox.
PATIENT SUPPORT
Answers at 2 AM, a person when it matters
On WhatsApp and RCS, an AI agent trained on your hospital's information handles the questions your front desk answers fifty times a day. Anything clinical, urgent or emotional goes to a person.
REMINDERS
Fewer no-shows, better follow-through
Reminders go out on a schedule you set per department, with one-tap reschedule and cancel. If WhatsApp isn't read, the same reminder moves to RCS, SMS or a short voice call.
REPORT SHARING
Results on WhatsApp and RCS, only for the right person
The notification never says what the test found. The patient confirms who they are, then opens the report through a secure link that expires.
Date of birth or an OTP, set per report type. Sensitive reports always need an OTP, and the patient can book a review with the doctor from the same chat.
For patients without WhatsApp. If RCS isn't available, the same secure link goes out by SMS.
DOCUMENT SHARING
Papers in, papers out, no front-desk queue
Patients send what the hospital needs from their phone. The hospital sends back everything the patient needs to keep, filed against the right visit.
Requested in a WhatsApp or RCS form, checked, and attached to the patient record.
Sent as files in the chat or through secure links, depending on how sensitive they are.
Ready to care for every patient, every visit?
