Collect ratings, reviews and survey answers on WhatsApp, RCS and chat, right after the moment that matters, with SMS fallback so every customer gets asked.
FEEDBACK WITH WHATSAPP FORMS
Feedback forms that open right inside WhatsApp.
Send a short form after a delivery, a visit or a support call. Customers rate, choose and comment in one native WhatsApp form, without opening a browser.
Each form goes out the moment the experience ends, while it's still fresh in the customer's mind.
FEEDBACK ON RCS
One-tap feedback in the default messaging app.
Customers who don't use WhatsApp still get asked. RCS sends a branded card with reply buttons to the phone's own messaging app, and falls back to SMS where RCS isn't available.
Branded, verified and tappable, so replies come in without anyone having to type.
FEEDBACK IN WHATSAPP CHAT
Feedback as a quick chat, in their own words.
Some feedback is better as a conversation. Customers tap a reply button or type what they think, and the AI agent understands what they mean.
Most customers answer in a second. The ones with more to say can just type, and every reply is tagged for you.
SURVEYS
Surveys people finish on their phone.
Run NPS, customer satisfaction and research surveys over WhatsApp and RCS. Short screens, one question at a time, and a reminder for anyone who stops halfway.
Each invite goes on the channel the customer uses most, with a reminder if they don't open it.
Short screens with a progress bar and branching, so people finish what they start.
Response rates, scores and comments in one dashboard, split by channel.
Ready to hear from every customer?
