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AI AGENT builder

From idea to AI agent in minutes

Create and deploy AI Agents across Chat and Voice in minutes

MsgKart AI Agent Builder showing agent setup with prompt and knowledge base, a visual agent flow with eligibility checks, and a live WhatsApp conversation

Trusted by 50+ enterprise clients across BFSI, Retail, Telecom, and EdTech

BharatPe Logo Customer logo Moneyview Logo TrustPaisa Logo Customer logo Nira Finance Logo Eggoz Logo Medikabazaar Logo
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Agent studio

Build your agent once, deploy it where your customers are

Drop an AI Agent block into any flow, attach the agent you built, and publish it to WhatsApp and RCS in one click. No rebuilding per number or channel.

Drag-and-drop flows
Connect triggers, AI blocks and actions visually. No code, no engineering queue.
Attach any AI agent
Plug in an agent with its prompt, knowledge base and tools as a single block.
One-click multichannel
Push the same agent live on every WhatsApp number and RCS sender at once.
Entry points
Start Event
Initial step
Trigger Point
Automated
Messaging
Text
Send message
Button
Quick replies
Logic & flow
AI Agent
Smart reply
Condition
If/Else logic
Start Event
Initial step
Customer sends a message
AI Agent
Smart reply
Select agent
Home Loan Assistant
Answers from
Loan policy, FAQs, rate card
Agent Chat
Hand off to a human
When the customer asks for a person
NO CODE BUILDER

Build agents without
writing a line of code

Spin up specialised AI Agents for every use-case and channel from one visual builder.

MsgKart AI agent builder: writing agent instructions in plain English, then testing the agent in a live chat
Core capabilities
01

Multiple agents

Spin up a dedicated agent per use-case and route chats to it.

02

Unified instructions

Define once, and it applies across both chat and voice.

03

Deploy anywhere

One agent ships to WhatsApp, RCS, Web and Voice.

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Unified chat context

One workspace for humans and AI

1

One workspace for humans and AI to work together

Move a conversation between a human and an AI Agent in either direction, on chat or voice, with the full history carried across so the customer never repeats themselves.

2

Keep every conversation connected across channels

Give AI Agents and human teams a unified view of every customer, bringing together conversation history, call details, notes, reminders and customer attributes across channels.

3

Seamless handoffs between AI agents and human teams

Move a conversation between a human and an AI Agent in either direction, on chat or voice, with the full history carried across so the customer never repeats themselves.

S
Dinesh Shetty
RCS
Today
✦ Agent AI Agent

I can help set up your card dispute. Could you confirm the transaction date?

10:24 ✓✓
⇆ Handed to Shruti · Human agent
Priya Human

Thanks Sarah, I can see the AI already verified your details. Filing the dispute now.

10:27 ✓✓
Customer context
Notes

Prefers RCS over calls. Existing home-loan customer.

Calls

Outbound call · 9 July · 4 min

Reminders

Follow up on dispute · Tomorrow, 10 AM

Attributes
Retail
Card holder
Home loan
Platform capabilities

AI-powered conversations across every messaging channel

Voice, WhatsApp and RCS in one AI agent layer

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One agent across every customer touchpoint, inbound and outbound
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Picks up on WhatsApp or RCS right where the call left off
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Scales to thousands of conversations at once, cost-efficiently
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No queues, no hold music, no shift rosters
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An AI voice agent that speaks your customers’ language

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Natural conversations in English, Hindi and regional languages
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Tone and dialect tuned to each region
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Understands mixed-language speech like Hinglish
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A consistent brand voice in every language
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Escalates only when it should

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Smooth handover to your human agents
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Passes the full conversation context with every handoff
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Flags intent, sentiment and urgency for the agent
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Prioritises escalations that need attention first
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Customers switch languages mid-call. So does the agent.

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Detects a change in language instantly
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Carries on the conversation without a restart
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Handles code-switching mid-sentence, just like people do
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Keeps every detail of context across languages
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Works with your existing tech stack

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Pre-built workflows plus custom API support
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Updates your CRM with outcomes and full context
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Connects to your existing telephony
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Triggers WhatsApp and RCS follow-ups automatically
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Use cases

Built for every customer journey.

From lead generation to support, MsgKart helps you connect, engage and convert - across every channel.

Lead Gen & Qualification

Promotions & Cross-Sell

Book Appointments

Resolve Queries & Feedback

Order Updates & Tracking

Payment Reminders & Collections

Loan Application

Cart Recovery & Loyalty

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INDUSTRY

Built for every industry

From regulated BFSI workflows to high-velocity D2C commerce, MsgKart's Agentic AI adapts to the language, compliance and cadence every sector demands.
01
Finance & BFSI
Automate collections, EMI reminders and customer servicing across every lending product.
02
E-Commerce & D2C
Recover abandoned carts, confirm orders and drive repeat purchases via conversational commerce.
03
Travel & Hospitality
Automate bookings, itinerary updates and guest support across voice and messaging channels.
04
Healthcare
Automate appointment reminders, follow-ups and patient engagement with compliant messaging.
05
Automobile
Engage leads, schedule test drives and automate service reminders across the ownership lifecycle.
06
Real Estate
Qualify property leads instantly and nurture buyers with AI-guided journeys to site visits.

Make every call count.

From collections to lead qualification, build AI voice experiences that turn conversations into meaningful business outcomes.