Greet callers in their language, let them help themselves with a key press or a few words, and send everyone else to the right team. Build menus without code and see where every caller went.
Add greetings, menus and transfers without code, and set different paths for business hours, holidays and returning callers.
Answer simple questions inside the IVR, and send everything else straight to the person who can help.
Recognise callers by their number, read out balances, order status or appointment times, and send links on WhatsApp to finish the job.
Send callers to the agent who knows them, or to the team with the right skill, with their history on screen before the agent says hello.
If a call drops, a caller hangs up in the menu or no agent is free, MsgKart sends a WhatsApp message within seconds. The caller can finish what they started without calling again.
From the first greeting to the follow-up message after the call.
Record greetings or use text-to-speech in Hindi, English, Tamil and other Indian languages.
Play the right message after hours and on holidays, and take voicemails automatically.
Let callers hang up and get a call back when an agent is free, without losing their place.
Send a WhatsApp message from the IVR so callers can finish in chat with links and documents.
Callers can say what they need in their own words, and the IVR takes them there.
Record calls for quality checks and disputes, with recordings linked to each caller.
Every option shows how many callers chose it, how many were helped inside the IVR and how long the rest waited for an agent.
Ready to answer every call the right way?
