Use cases

Built for every customer journey.

From lead generation to support, MsgKart helps you connect, engage and convert - across every channel.

Lead Gen & Qualification

Promotions & Cross-Sell

Book Appointments

Resolve Queries & Feedback

Order Updates & Tracking

Payment Reminders & Collections

Loan Application

Cart Recovery & Loyalty

Google RCS · P2A

Turn Google searches into RCS conversations.

With person-to-agent (P2A) entry points, customers who find your brand on Google Search or your Business Profile can tap Chat and land in RCS with a message already typed. They choose to send it, and you get a qualified conversation without a single form.

Customer finds you on Google

A Chat button shows on your web results and Business Profile, or
from a link on your website.

RCS opens with the message pre-filled

The customer sees a ready-to-send message and chooses whether
to send it.

Your team or bot takes it from there

Route the chat to an agent or automate the reply with MsgKart.

MULTIPLE entry pointS, many use cases

Book a test drive

Track my order

Get a quote

Apply for a loan

Talk to support

Check offers

acme motors

Acme Motors

www.acmemotors.com

Acme Motors New Cars, Test Drives & Service

Explore the range, book a test drive or talk to our team about finance and servicing.

Chat with Acme Motors

On Google Messages

buy suv online

Acme Motors

www.acmemotors.com › suvs

Buy a New SUV Online – Acme Motors

Compare models, check prices and talk to us in a tap.

Chat with Acme Motors

On Google Messages

Acme Motors Showroom

Car dealer · 2.4 km

Open · Closes 8 pm

Website

Directions

Save

Call

Chat

Test drives, sales and service under one roof. Walk in or chat with us first.

Acme Motors Showroom

Car dealer · 1.2 km · Open now

Directions

Save

Call

Chat

suv festive offers

Sponsored

Acme Motors

www.acmemotors.com

Festive Offers on New SUVs – Acme Motors

Limited-time benefits on select models. Ask us anything before you visit.

Chat with Acme Motors

On Google Messages

Google Search · branded

One tap opens RCS with the message ready

Acme Motors

Verified business · RCS

Hi! Welcome to Acme Motors. How can we help today?

Hi, I'd like to book a test drive

Pre-filled message · the customer taps send

LEAD JOURNEY

Every stage of the journey, one inbox

From the first message to the tenth purchase, MsgKart follows the customer through every stage, without you managing four different tools to do it.

Lead Generation

Capture interest the moment it happens, from Google Search, a website widget, or a social post, straight into a RCS conversation.

⇄ Feeds into Engagement

Re-engagement

Bring customers back with a win-back nudge, a restock alert, or a reminder, turning a one-time buyer into a repeat one.

⇄ Loops back to Engagement

Engagement

A chatbot keeps the conversation going, answering questions, sharing catalogs, and qualifying interest automatically.

⇄ Feeds into Conversion

Conversion

Guide the customer to checkout or booking, with a payment link or confirmation sent directly inside the same chat.

⇄ Feeds into Re-engagement

RCS ANALYTICS

Every campaign, measured live

See how many messages went out, how many reached phones as rich cards, who read them and what they tapped. From festive promotions to appointment reminders, in one dashboard.

RCS campaign analytics

Live · Sample campaigns

Attempted

2,40,000

Messages sent

Delivered

95.3%

2,28,720 phones

Read rate

81.6%

+6.2% vs last sale

Button taps

24.8%

56,720 taps

Sales attributed

₹18.4L

3,960 orders

Campaign funnel

Last 7 days

Attempted

2,40,000

Delivered as RCS

2,17,440

Read

1,86,620

Tapped a button

56,720

Purchased

3,960

11,280 phones without RCS received the offer as SMS

Taps by button

Rich card

Shop the sale

31,480

View all offers

16,370

Chat with us

6,610

Remind me later

2,260

RCS rich card 95.3%

SMS fallback 4.7%

Attempted

18,400

Reminders sent

Delivered

97.1%

17,866 phones

Read rate

90.4%

Read in 9 min on avg.

Slots booked

6,240

34.9% of delivered

No-shows

−38%

vs SMS reminders

Bookings by day

This week

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Most slots are picked within an hour of the reminder

What patients tapped

Suggested replies

Confirm slot

Booked straight into the calendar

6,240

Pick another time

Rescheduled without a call

1,180

Get directions

Opened the clinic on Maps

2,930

Talk to the front desk

Handed to an agent in the inbox

410

Illustrative sample data showing the RCS analytics MsgKart gives you.

Lead Generation

Turn every customer conversation into a qualified opportunity.

Capture intent, collect the right information, and guide high-intent prospects toward the next step, without adding friction to the journey.

Connected Workflows

Connect every customer request to the right next step.

Bring conversations, workflows, and teams together so every confirmation, change, or support request moves forward without losing context.

Customer Updates

Keep customers informed and moving forward at every step.

Deliver timely updates with clear actions, so customers always know what happened, what comes next, and where to go from here.

Screenshot of a chat interface with StayBridge Hotal, labeled Admissions support, showing a response explaining the process for admission review from start to finish, emphasizing document review, expert evaluation, and final decision within 24 to 48 hours.

Screenshot of a conversation in a chat interface with StayBridge Hotel Admissions support, showing an animated sequence of messages exchanged about room availability, booking details, and confirmation, with user icons, text bubbles, and interaction elements.

Animated chat interface for HelthBridge Hospital Admissions support showing conversation with responses about admission process, required documents, appointment schedules, and contact number.

Animated sequence showing a checklist for securing a banking transaction with 5star Service Admissions support, including bank transfer, card swiping, and QR code scanning payment methods.

Screenshot of a verified Instagram chat with HealthBridge Hospital Admissions Support, showing a conversation where the user asks about an appointment, the hospital confirms availability, and shares appointment details with a calendar invite and the address '21 Street, New York'.

Conversation between user and Smarttax Hub admissions support, showing user's inquiries about admission deadlines and scholarship opportunities, and Smarttax Hub providing answers and guidance.

Rich booking confirmations

1/2

Pick a delivery slot

2/2

INDUSTRY

Built for every industry

From regulated BFSI workflows to high-velocity D2C commerce, MsgKart's Agentic AI adapts to the language, compliance and cadence every sector demands.