Recover carts, confirm COD orders, send delivery updates, handle returns and bring shoppers back across WhatsApp, RCS, AI voice, email and SMS, in one conversation built for online stores and D2C brands.
TURN CARTS INTO ORDERS
From added to cart to delivered
Remind shoppers about their cart, confirm cash on delivery orders and keep them updated until the parcel arrives, without losing the order.
Many shoppers add items to their cart and then leave. We send them a WhatsApp message showing the item, with a button to finish buying.
Before a cash on delivery (COD) order is shipped, we ask the shopper to confirm it with one tap. If they don't reply, an automatic call asks them. We can also offer the option to pay online now. This stops fake orders and parcels coming back unopened.
Shoppers get a message when their order is packed, shipped and out for delivery. If a delivery fails, they can choose a new delivery time in the chat.
DELIVER, SUPPORT, SELL
Every order conversation, in one place
Call customers from your verified WhatsApp number for last-mile delivery, answer order questions with AI, run campaigns on RCS and WhatsApp, and send curated picks the moment a shopper asks.
Riders and your ops team call shoppers from your verified WhatsApp Business number. Customers see your brand name and logo, so they pick up.
Order updates go out on their own, and an AI agent handles the questions that follow, with a person on hand for anything tricky.
When a shopper asks for something, the AI agent replies with a curated set from your catalogue, matched to their size, budget and past orders.
Send launches and sales as rich cards with images and buttons. Android shoppers get RCS in their messages app, everyone else gets WhatsApp.
EASY RETURNS AND HELP
Returns and help as easy as buying
Shoppers start a return, send a photo of the item, check their refund and ask questions, all in chat. If the problem needs more help, we call them or send an email.
No forms, no hold music. The shopper chats, sends a photo and tracks the refund in the same conversation.
BRING SHOPPERS BACK
Turn first-time buyers into regular customers
Send the right offer at the right time, so shoppers come back and buy again.
Send sale offers, new arrivals and “back in stock” alerts as messages with pictures and a Buy button.
After delivery, ask shoppers for a rating. Remind them when it's time to reorder items they use often, and tell them about their reward points.
OFFERS, REVIEWS, REORDERS AND REWARDS
Every message that brings a shopper back
See exactly what shoppers receive, from a new offer to a review request, a reorder reminder and their reward points.
Share sale offers and new arrivals as a swipeable row of product pictures, each with a Buy button.
When an item a shopper wanted is available again, tell them right away.
A day after delivery, ask for a one-tap rating. For items shoppers use up, like skincare or pet food, remind them to order again.
Tell shoppers how many reward points they have and how to use them on their next order.
Ready to turn more carts into repeat orders?
