Live chat

Every chat, one shared inbox.

Conversations from WhatsApp, RCS and your website land in the same inbox. Your team picks them up, replies in real time and sees the full customer story without switching tabs.

Inbox

All 24

Mine 6

Unassigned 3

Online

Priya S.

now

It's 4821. Will there be any charges?

Arjun K.

What documents do I need for a top-up loan?

Website

Neha M.

Tapped Check eligibility

RCS

Vikram R.

15m

I paid but it still shows as due

Priya S.

WhatsApp · Assigned to you

Hi, can I change my EMI date from the 5th to the 10th?

Hi Priya! Yes, I can help with that. Could you confirm the last 4 digits of your loan account?

It's 4821. Will there be any charges?

Internal note: check if the date change fee can be waived for this account @Rohan

Priya is typing…

Share EMI schedule

Date change policy

Send payment link

Type a reply or press / for quick replies

Priya S.

+91 98XXX XX210

Personal loan

On-time payer

Last EMI

Paid, 5 Oct

Past chats

Team

Loan servicing

Every channel, one place

WhatsApp, RCS and website chat arrive in one queue, each tagged with where it came from.

Work as a team

Assign chats, leave internal notes and mention a teammate without the customer seeing it.

Reply in a tap

Saved replies, documents and templates are one keystroke away, so answers stay fast and consistent.

Bot to agent handover

The bot starts it. Your team finishes it.

Let the bot answer the routine questions around the clock. When a customer needs a person, the chat moves to the right agent with everything the bot already learned, and goes back to the bot once it's sorted.

Sample clinic

Can I move my appointment with Dr. Mehta to Friday?

Bot

Sure! Friday has slots at 11:00 am and 4:30 pm. Which one works for you?

Neither works. I also have a question about my test results. Can I talk to someone?

Bot handed the chat to Front desk · Anjali joined

Anjali · Agent

Hi, I'm Anjali. Your report is ready and Dr. Mehta can go over it with you on Saturday at 10 am. Shall I book that?

Yes, please.

Anjali handed the chat back to the bot

Bot

Done! You're booked for Saturday at 10:00 am. How would you rate this chat?

The bot answers first

Bookings, timings, account details and FAQs get an instant reply, any time of day.

Handover when it matters

The chat moves to a person based on rules you set, and is routed to the right team.

Customer asks for an agent

Bot isn't sure

Words like refund or complaint

VIP customers

The agent sees everything

Chat history, details the bot collected and customer tags arrive with the chat, so nobody has to ask twice.

Back to the bot

Once it's resolved, the agent hands the chat back so the bot can close it out and ask for feedback.

Team inbox

One WhatsApp number, your whole team.

Bring every agent onto the same business number, without sharing phones or juggling separate accounts.

✓

See every customer conversation in one shared inbox, sorted into views like Mine, Unassigned and Resolved.

✓

Give each teammate their own login on the same number, whether you have 5 agents or 100.

✓

Keep replies going after hours with an AI bot that answers until your team is back.

Unassigned

Mine

Mentions

Pinned

Open

Resolved

Meera J.

Can you send the statement?

Sanjay T.

I'd like to update my address

Farah A.

Is my KYC complete?

Deepak N.

When is my next EMI?

Sanjay T.

Assign to

Rohan K. ▾

Hi, I'd like to update the address on my account. Can you help?

Customer wants to update their address. Please verify the documents @Anjali

Happy to help! Could you share a photo of your new address proof?

Type a message

Assign to

Rohan K.

Anjali S.

Karan M.

Meera P.

Teams & assignment

Route every chat to the right team.

Decide which conversations go to which team, and how they're shared out once they arrive.

✓

Set up teams and roles so everyone knows who owns what, from agents to managers.

✓

Send chats to the team best placed to handle them, by channel, topic or language.

✓

Balance workloads automatically, so nobody is overloaded and every chat gets picked up.

Teams

Team

Assignment

Loan servicing

Round robin

Collections

Round robin

Sales

Unassigned

Hindi support

Round robin

Edit team

Team name

Loan servicing

Channels

RCS

Call

Assignment rule

Round robin

Chats are shared evenly across active team members.

Unassigned

Chats wait in the Unassigned tab for agents to pick up.

Members

Cancel

Save

Use cases

Built for every customer journey.

From lead generation to support, MsgKart helps you connect, engage and convert - across every channel.

Lead Gen & Qualification

Promotions & Cross-Sell

Book Appointments

Resolve Queries & Feedback

Order Updates & Tracking

Payment Reminders & Collections

Loan Application

Cart Recovery & Loyalty

INDUSTRY

Built for every industry

From regulated BFSI workflows to high-velocity D2C commerce, MsgKart's Agentic AI adapts to the language, compliance and cadence every sector demands.

Finance & BFSI

Automate collections, EMI reminders and customer servicing across every lending product.

E-Commerce & D2C

Recover abandoned carts, confirm orders and drive repeat purchases via conversational commerce.

Travel & Hospitality

Automate bookings, itinerary updates and guest support across voice and messaging channels.

Healthcare

Automate appointment reminders, follow-ups and patient engagement with compliant messaging.

Automobile

Engage leads, schedule test drives and automate service reminders across the ownership lifecycle.

Real Estate

Qualify property leads instantly and nurture buyers with AI-guided journeys to site visits.

Talk to Every Customer in Real Time.

Every chat, one shared inbox.

The bot starts it. Your team finishes it.

One WhatsApp number, your whole team.

Route every chat to the right team.

Built for every customer journey.