USE CASES

From first enquiry to keys in hand

Six real estate journeys, each sent on the channel most likely to reach the buyer, with an automatic backup if it doesn't.

Skyline Homes

New enquiry

Today

Thanks for your enquiry on Skyline Residences! What's your budget?

09:14 AM

Under ₹75L

₹75L–1.2Cr

₹1.2Cr+

₹75L–1.2Cr

✓ Matched to 3 projects

Message

➤

Lead reply & qualification

Instant replies to portal and ad leads with budget, location and timeline questions, so hot buyers reach sales first.

Skyline Homes

Sales team

Today

Hi Arjun, here's the 3 BHK floor plan and a 360° virtual tour of the sample flat.

10:30

Can I see the price sheet too?

Sure! Price sheet attached. Shall I book a site visit this weekend?

10:31

✓ Brochure, tour & prices shared

Message

➤

Brochures & virtual tours

Share floor plans, price sheets and 360° tours in chat, and answer questions without a callback.

Skyline Homes

Site visits

Today

Where do I park?

Visitor parking is at Gate 2. Your relationship manager Kavya will meet you there at 11 AM.

09:05

See you at 11 👍

✓ Visitor pass sent

Message

➤

Site visit reminders

Confirmations, reminders, directions and visitor passes that make sure buyers show up.

Skyline Homes

Verified business · RCS

Today

Instalment due on 15 Nov

Hi Rahul, the 3rd instalment of ₹6,40,000 for Tower B, Flat 1204 is due on 15 Nov.

10:00 AM

Pay online

Download demand letter

Paid via NEFT

✓ Payment received

RCS message

➤

Payment & demand reminders

Construction-linked payment reminders as RCS rich messages, with demand letters and secure payment links.

Skyline Homes

Verified business · RCS

Today

Construction update

Hi Rahul, Tower B has reached the 14th floor. Photos of your floor are ready.

4:18 PM

View site photos

Looks great, thanks!

✓ Update delivered

RCS message

➤

Construction updates

Monthly progress updates on RCS with site photos and quick replies for buyer questions.

Skyline Homes

Verified business · RCS

Today

Welcome home 🎉

Hi Meena, congratulations on your possession! Refer a friend and get ₹1 lakh off on maintenance.

12:30 PM

Refer a friend

Book handover slot

Refer a friend

✓ Referral link shared

RCS message

➤

Possession & referrals

Handover scheduling, possession documents and referral offers sent to happy homeowners.

BOOK, ENGAGE, SUPPORT

Every site visit starts with a conversation

Turn ads into chats on WhatsApp and RCS, qualify buyers with a WhatsApp Form, book site visits on a WhatsApp call or with an AI assistant, and support buyers on chat long after they book.

Turn every ad click into a conversation

Click-to-WhatsApp and RCS ads open a chat with your project, not a form on a website. The AI assistant replies in seconds, day or night.

Ad to chat. Meta and Google ads open WhatsApp, or an RCS chat on Android, with the project already attached.

Instant reply. Brochure, price list and floor plans sent before a competitor calls back.

Tracked to the ad. Every lead is tagged with its campaign, so you know which ads bring buyers.

Click-to-WhatsApp ads

RCS ads

AI agent

CRM

Skyline Homes

Verified business

FROM AN ADSkyline Residences · 2 and 3 BHK from ₹78 L. I'm interested!

AI ASSISTANTHi Arjun! Here's the brochure and price list. Which home are you looking for?

Download brochure

2 BHK

3 BHK

Book a site visit

Qualify buyers with a WhatsApp Form, not a phone call

A WhatsApp Form opens inside the chat and collects what your sales team needs. Answers go straight to your CRM with a lead score.

Enquiry details. Buy or rent, BHK, preferred location and budget, picked with taps.

Qualifying questions. Move-in timeline, home loan needs and site visit preference.

Scored and routed. Hot leads go to a sales manager right away, the rest into a nurture journey.

WhatsApp Forms

Lead scoring

CRM sync

Skyline Homes

Verified business

✕Skyline Homes⋮

Find your home

Looking to

Buy

Rent

Home size

2 BHK

3 BHK

4 BHK

Budget₹80 L to ₹1.2 Cr

Planning to move inWithin 6 months

Continue

Managed by Skyline Homes. Learn more

Book site visits on a WhatsApp call or with the AI assistant

Buyers who want to talk get a WhatsApp call from your verified number, with your brand on screen. Everyone else books in chat with the AI assistant.

WhatsApp call. Your sales team calls hot leads on WhatsApp, and missed calls get a follow-up message.

AI assistant. Offers open slots, books the visit and arranges cab pickup.

No-show proof. Directions and reminders on WhatsApp, with a call the morning of the visit.

WhatsApp Business Calling

AI agent

Calendar

↙

Skyline Homes

02:14

Skyline Homes

•••

∷

◀

⊘

Self-service for buyers, owners and tenants, inside chat

A WhatsApp Form menu gives customers everything they'd otherwise call for. The same help is available on RCS, with your team a tap away.

Pick a property. Customers with more than one unit choose which one they need help with.

Get it in chat. Payment schedules, statements, agreements and construction updates arrive as PDFs.

Raise a request. Service requests get a ticket ID and status updates until they're closed.

WhatsApp Forms

RCS

Ticketing

Shared inbox

Skyline Homes

Verified business

✕Skyline Homes⋮

Your home details

Orange outline of a hand with two overlapping coins above it, symbolizing a financial transaction or payment.

Payment scheduleNext due 15 Nov

›

DocumentsAgreement, receipts

›

Construction updates

›

Site visits

›

🛠

RequestsService and care requests

›

AUTOMATE THE BUYER JOURNEY

Automation that works while your team sells

Build chat flows without code, nurture buyers on autopilot, run campaigns, collect documents and send payment reminders, all on WhatsApp and RCS.

Automate the whole chat with the Chatbot Builder

Drag and drop a flow that greets every ad lead, suggests matching projects and asks about budget, without writing code. Buyers get answers 24x7, and your team gets leads that are ready to talk.

✓ Meta and RCS ad leads straight into a chat flow

✓ Instant property matches by project and BHK

✓ Budget qualification built into the flow

✓ Hand-off to sales when the buyer is ready

Skyline HomesSponsored

Template 1

Great! Here are our projects. Which one interests you?

Skyline Residences

Skyline Villas

Card 1

Pick your home:

2 BHK

3 BHK

Card 2

Pick your villa:

3 BHK villa

4 BHK villa

Segment: Visited, not booked

Trigger: site visit completed · 11:00 to 18:00

After 2 hours

thank_you_for_visiting

After 2 days

floor_plan_and_offer

Send after2 days from previous step

floor_plan_and_offer
ActiveMarketing

Nurture buyers with automatic follow-ups

Set up sequences that send the right message at the right time, based on what each buyer did. A thank-you after the site visit, the floor plan two days later, a new launch when it goes live.

✓ New listing and price drop alerts

✓ Personalised project recommendations

✓ Neighbourhood guides and site progress videos

✓ Brochures and catalogues on request

Fill open houses with WhatsApp and RCS campaigns

Send personalised invites to thousands of buyers with buttons to confirm, reschedule or take a virtual tour. Android buyers get a rich RCS card, everyone else gets WhatsApp.

✓ Open house and launch event promotions

✓ Exclusive offers for interested buyers

✓ Quick surveys to gauge buyer interest

✓ Community and resident updates

Skyline Homes

Verified sender · RCS

Sample open house invitation image sent to a property buyer

Open house this Saturday

Hi Arjun, tour our model 3 BHK at Skyline Residences, 11 AM to 5 PM. Snacks and free cab pickup.

Keep appointment

Reschedule

Take a virtual tour

Keep appointment

See you Saturday! Your cab pickup is booked for 10:15 AM.

Get directions

Bring a friend

Skyline Homes

Verified business

Congratulations on booking Tower B, 1204! Please share these documents for your agreement:

Upload documents

PDFPAN_card.pdf
Aadhaar_card.pdf

DOCUMENT CHECK✓ PAN card verified
✓ Aadhaar card verified
• Salary slips (last 3 months) pending

PDFSalary_slips.pdf

All documents received. Your agreement will be ready in 2 working days.

Collect booking documents in chat

After booking, buyers get a checklist on WhatsApp and send PAN, Aadhaar, income proof and loan papers from their phone. Each file is checked and filed against their unit, and reminders go out for anything missing.

✓ One checklist per buyer and unit

✓ Files checked as they arrive

✓ Automatic reminders for missing papers

Payment schedule reminders that go out on their own

Every construction milestone triggers a demand notice with the amount, due date and a payment link. Reminders follow before the due date, and the receipt arrives in the same chat once paid.

✓ Demand notices linked to construction milestones

✓ Reminders 7 days and 1 day before the due date

✓ Pay by UPI or net banking, receipt in chat

✓ WhatsApp to RCS to SMS fallback

Skyline Homes

Verified business

DEMAND NOTICESlab casting, 8th floor complete
Instalment 4 of 10 for Tower B, 1204
Amount: ₹12,40,000 · Due 15 Nov

Pay now

View payment schedule

Reminder: ₹12,40,000 is due tomorrow. Pay now to avoid late charges.

Pay now

PDFReceipt_SH-1204-04.pdf
Payment received, thank you!

CRITICAL MESSAGES

The messages that can't go unanswered

When a buyer is ready to visit or pay, every message has a backup on a channel that reaches every phone.

VM-SKYLNE

Delivered via SMS · backup ready

Today 08:30

Your visitor pass for Skyline Residences is

SKY 4821

Valid today 10 AM - 1 PM. - Skyline Homes

Reminder: your site visit is at 11 AM. Reply 2 to reschedule.

✓ Delivered · WhatsApp → Voice on standby

Text message

➤

Skyline Homes

Delivered via WhatsApp · SMS backup ready

Today

Instalment due on 15 Nov

Hi Meena, your 3rd instalment of ₹6,40,000 for Flat 1204 is due in 5 days.

09:30

Pay ₹6,40,000 online

Paid via NEFT ✓✓

✓ Payment received · receipt sent

Message

➤

Skyline Homes

Sales · AI voice + WhatsApp

📞 AI voice call · 1:42

Sales Assistant

“The 3 BHK you liked has a festive offer this week. I'm sending the details on WhatsApp.”

As discussed, here's the festive offer on 3 BHK homes.

4:18 PM

View offer

✓ Offer sent on WhatsApp

Message

➤

Every lead answered. Every site visit booked. Every deal closed.

Turn every ad click into a conversation

Qualify buyers with a WhatsApp Form, not a phone call

Book site visits on a WhatsApp call or with the AI assistant

Self-service for buyers, owners and tenants, inside chat

Automate the whole chat with the Chatbot Builder

Nurture buyers with automatic follow-ups

Fill open houses with WhatsApp and RCS campaigns

Collect booking documents in chat

Payment schedule reminders that go out on their own