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Turn Customer Conversations Into Effortless Support.

One WhatsApp Inbox. Every Ticket Under Control

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Trusted by 50+ enterprise clients across BFSI, Retail, Telecom, and EdTech

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Manager dashboard

Every ticket, every agent, in one live view

Managers see all tickets across the team, assign them to the right agents and keep an eye on workload and closures as they happen.

Live dashboard
All tickets · Support team
Today
7 days
30 days
Custom
Total tickets
4,286
All time
Unassigned
18
Waiting for an agent
Open
326
Being worked on
Closed
3,942
2,710 agent · 1,232 bot
Agent status
16 agents
 
Active
12
 
On break
3
 
Idle
1
NS
Neha S.
Active
14 open
AM
Arjun M.
Active
11 open
RT
Riya T.
On break
9 open
Ticket closure trend
 
Agent
 
Bot
 
 
Mon
 
 
Tue
 
 
Wed
 
 
Thu
 
 
Fri
 
 
Sat
 
 
Sun
Unassigned
T-2058 · Kavya Menon
Customer query · Refund status · 2 min ago
Assign to
AM
Arjun M.
Assign
Access to every ticket
Open any ticket in the team, read the full conversation and step in when a customer needs it.
Assign to the right agent
Route new and unassigned tickets to the agent best placed to resolve them, in one click.
Track team and closures
See who is active, on break or idle, and how many tickets agents and the bot close each day.
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Agent workspace

Your tickets and your team’s, one click apart

Agents get their own dashboard. Work through your queue, check what the rest of the team is handling, and pick up tickets nobody has taken yet.

My tickets and Team tickets
Switch between the tickets assigned to you and every ticket across your team’s agents.
Pick up unassigned tickets
When a ticket is waiting for an owner, any agent can assign it to themselves and start helping.
Tickets from every starting point
A ticket opens when a new lead comes in, when a customer raises a query, or when an agent raises one and starts the chat.
Chat and history in the ticket
Reply to the customer, leave internal notes, update the case status and see the full ticket history in one place.
My tickets
Team tickets
Create ticket
Ticket
Source
Status
Assigned
T-2061
Kavya Menon
Customer query
Unassigned
Assign to me
T-2057
Rohan Gupta
New lead
Open
You
T-2049
Sana Qureshi
Raised by agent
Reopened
You
T-2043
Vikram Das
Customer query
Closed
You
RG
Rohan Gupta
T-2057 · New lead
Close ticket
Assigned to
You
Case status
In progress
Hi, I’d like to know the pricing for the annual plan.
Happy to help, Rohan. Sharing the plan details now.
Note · Interested in team plan, follow up Friday
Ticket history · Created from new lead, assigned to you
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Ticket lifecycle

From first message to closed ticket

Tickets open on their own from leads and customer queries, or when an agent starts a conversation. Each one moves through a clear set of stages until it is resolved.

Where tickets start
New lead
A new lead comes in and a ticket opens for it automatically.
Customer query
A customer writes in with a question and a ticket is raised for it.
Raised by agent
An agent creates a ticket and starts the chat with the customer.
 
Every ticket follows the same path
 
1
Unassigned
Created
Every ticket gets its own number and lands in the queue.
2
Neha S.
Assigned
A manager assigns it, or an agent picks it up with Assign to me.
3
In progress
In progress
The agent chats with the customer, adds notes and updates the case status.
4
Closed
Closed
The agent or the bot resolves it and closes the ticket.
Reopened. If the customer writes back after a ticket is closed, it reopens with the full conversation and ticket history intact.
Reopened
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Use cases

Built for every customer journey.

From lead generation to support, MsgKart helps you connect, engage and convert - across every channel.

Lead Gen & Qualification

Promotions & Cross-Sell

Book Appointments

Resolve Queries & Feedback

Order Updates & Tracking

Payment Reminders & Collections

Loan Application

Cart Recovery & Loyalty

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INDUSTRY

Built for every industry

From regulated BFSI workflows to high-velocity D2C commerce, MsgKart's Agentic AI adapts to the language, compliance and cadence every sector demands.
01
Finance & BFSI
Automate collections, EMI reminders and customer servicing across every lending product.
02
E-Commerce & D2C
Recover abandoned carts, confirm orders and drive repeat purchases via conversational commerce.
03
Travel & Hospitality
Automate bookings, itinerary updates and guest support across voice and messaging channels.
04
Healthcare
Automate appointment reminders, follow-ups and patient engagement with compliant messaging.
05
Automobile
Engage leads, schedule test drives and automate service reminders across the ownership lifecycle.
06
Real Estate
Qualify property leads instantly and nurture buyers with AI-guided journeys to site visits.

Make every call count.

From collections to lead qualification, build AI voice experiences that turn conversations into meaningful business outcomes.
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