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AI VOICE AGENTS

Every call. A smarter conversation with AI Voice Agents

Go beyond scripted calls with AI voice agents that understand intent, respond naturally and take conversations forward, from recovering payments to qualifying high-intent leads.

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AI voice agent calling a borrower about an EMI, with conversation transcript, call summary showing payment collected, and 24/7 automated outreach

Trusted by 50+ enterprise clients across BFSI, Retail, Telecom, and EdTech

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Capabilities

Not just answering calls.
Moving outcomes forward.

MsgKart AI voice agents listen, interpret and respond in real time, adapting each conversation to the customer’s needs, available context and the goal of the call.

AI voice agent conversation flow
Core capabilities
01

Listen and understand

Recognize customer responses, questions, objections and intent instead of relying only on fixed scripts.

02

Respond contextually

Adapt the conversation based on what the customer says and the context available.

03

Take the next step

Capture commitments, qualify prospects, trigger configured workflows or route complex conversations to human teams.

Platform capabilities

One AI voice agent layer for calls, WhatsApp and RCS

Voice, WhatsApp and RCS in one AI agent layer

One agent across every customer touchpoint, inbound and outbound
Picks up on WhatsApp or RCS right where the call left off
Scales to thousands of conversations at once, cost-efficiently
No queues, no hold music, no shift rosters
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An AI voice agent that speaks your customers’ language

Natural conversations in English, Hindi and regional languages
Tone and dialect tuned to each region
Understands mixed-language speech like Hinglish
A consistent brand voice in every language
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Escalates only when it should

Smooth handover to your human agents
Passes the full conversation context with every handoff
Flags intent, sentiment and urgency for the agent
Prioritises escalations that need attention first
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Customers switch languages mid-call. So does the agent.

Detects a change in language instantly
Carries on the conversation without a restart
Handles code-switching mid-sentence, just like people do
Keeps every detail of context across languages
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Works with your existing tech stack

Pre-built workflows plus custom API support
Updates your CRM with outcomes and full context
Connects to your existing telephony
Triggers WhatsApp and RCS follow-ups automatically
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Voice dashboard

One platform. Every voice touchpoint. At production scale.

Run AI voice agents, outbound campaigns, WhatsApp Business calls and IVR from one place, and see every call, outcome and cost in real time.

AI voice agents
Outbound calling
WhatsApp Business calling
IVR & PSTN calling
app.msgkart.ai/voice
MsgKart voice dashboard showing calls by channel, outbound funnel and live calls

Use cases

Built for every customer journey.

From lead generation to support, MsgKart helps you connect, engage and convert - across every channel.

Lead Gen & Qualification

Promotions & Cross-Sell

Book Appointments

Resolve Queries & Feedback

Order Updates & Tracking

Payment Reminders & Collections

Loan Application

Cart Recovery & Loyalty

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Collections · RCS + AI Voice

Turn payment reminders into timely, meaningful conversations.

Reach borrowers about upcoming or overdue EMIs, clarify payment details and understand their willingness to pay. When a reminder alone is not enough, use a voice conversation to address questions and guide borrowers toward a clear next step.

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Collections · AI Voice + WhatsApp

Turn borrower hesitation into clear repayment commitments.

Understand whether borrowers are ready to pay, need more time or require assistance. Capture their stated intent and, where configured, follow up through WhatsApp with relevant information or a reminder.

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Lead Qualification · AI Voice

Turn new enquiries into qualified sales opportunities.

Follow up with interested prospects while intent is high. Ask about their requirements, budget and timeline, then summarize the conversation and route qualified opportunities to the right sales team.

Animation of an AI voice agent conversation
Mobile phone screen showing a voice call in progress with Sapphire Bank Cards labeled as a credit card bill reminder and AI assistant, call duration 1 minute 11 seconds, live caption active, mute, speaker, and menu options visible, and a red end call button.
Voice call interface showing an ongoing one-minute call with Vardhan Finance, a two-wheeler loan virtual assistant. The screen displays a placeholder avatar with a verification check and live caption enabled. Call controls include mute, speaker, and a menu icon, with a red button to end the call.
Mobile screen displaying an ongoing voice call with Kaveri Bank, labeled as Personal loan EMI and Virtual assistant, call duration 1 minute 22 seconds, with live caption feature active but no captions shown, call controls for mute, speaker, more options, and a red end call button.
Voice call screen with Meridian Home Finance virtual assistant for home loan enquiry, call duration 01:36, live caption active, with mute, speaker, menu, and end call buttons.
Mobile voice call screen with Aarohi Life Insurance virtual assistant for term insurance enquiry, call timer at 1 minute 26 seconds, live caption enabled, and call control icons including mute, speaker, more options, and end call button.
Loan EMI reminder
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Credit card bill reminder
2/2
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INDUSTRY

Built for every industry

From regulated BFSI workflows to high-velocity D2C commerce, MsgKart's Agentic AI adapts to the language, compliance and cadence every sector demands.
01
Finance & BFSI
Automate collections, EMI reminders and customer servicing across every lending product.
02
E-Commerce & D2C
Recover abandoned carts, confirm orders and drive repeat purchases via conversational commerce.
03
Travel & Hospitality
Automate bookings, itinerary updates and guest support across voice and messaging channels.
04
Healthcare
Automate appointment reminders, follow-ups and patient engagement with compliant messaging.
05
Automobile
Engage leads, schedule test drives and automate service reminders across the ownership lifecycle.
06
Real Estate
Qualify property leads instantly and nurture buyers with AI-guided journeys to site visits.

Make every call count.

From collections to lead qualification, build AI voice experiences that turn conversations into meaningful business outcomes.
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