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whatsapp business calling

Take your WhatsApp conversations beyond text

Move beyond messaging with WhatsApp Business Calling. Connect with customers in real time, resolve queries faster and turn everyday conversations into more personal, meaningful customer experiences.

Book a Demo

WhatsApp Business call from a verified business on a phone

proven results

Built to Deliver

can put a number on

3×

Higher Lead Conversion

Turn More Leads Into Customers

55-60%

Improvement in pickup rate

Automate Repetitive Customer Queries

100%

Brand Recognition

On verified call screen

120s

Reduction in AHD

Launch Your Solution in Just 48 Hours

Incoming calls

Let customers call you on WhatsApp

Customers tap the call button in your WhatsApp chat, and the call rings inside MsgKart right next to the conversation.

Calls pop up in the inbox

Agents see who is calling, their tags and the chat history before they answer.

Handle several calls at once

Multiple incoming calls are managed side by side, so none of them get dropped.

Chat and voice in one thread

Calls sit in the same conversation as messages, so the context is never lost.

Your existing WhatsApp number

No new phone line or app. Customers call the number they already chat with.

Rahul Kumar

+91 98765 43210 · WhatsApp

Hi, my order #4821 still shows "in transit". Can someone help?

Sorry about that, Rahul. Checking with the courier now.

It is urgent, I will just call you.

Incoming voice call · ringing

Incoming WhatsApp call

Rahul Kumar

+91 98765 43210

VIP

Order #4821

Delivery

Decline

Priya Shah is calling

0:12

+91 90040 11872 is calling

0:05

Why voice on WhatsApp

When a chat needs a conversation

Some questions are faster to talk through. WhatsApp Business Calling lets you switch from text to voice without leaving the chat.

Resolve issues faster

Move a long back-and-forth to a quick call and close the issue in minutes, not hours.

Build trust with a real voice

Customers hear a person from your business, not a faceless ticket queue.

No new numbers or apps

Calls happen on the WhatsApp number and app your customers already use every day.

Context stays in one place

Every call is logged in the chat thread, so the next agent sees the full story.

Business-initiated calls

Call customers with their permission

Ask for permission in the chat. Once the customer allows it, your team can call them straight from the conversation.

Ask before you call

Send a call permission request. Customers choose to allow calls or reject them.

Call any time in the next 7 days

Once allowed, agents can call right away and again for the next 7 days.

Run and monitor calls live

Agents can place several outbound calls while managers supervise them in real time.

Made for follow-ups

Payment reminders, appointment confirmations, onboarding calls and sales follow-ups.

Available for WhatsApp Business Accounts in the 1K+ business-initiated messaging tier. Outbound calling is not available for business numbers in some countries.

ABC Finance

Business account

Hi Rahul, invoice INV-2041 for ₹12,400 is due on 20 Oct. Can we call you to go over payment options?

ABC Finance would like to call you

You can change this any time

Allow calls · 7 days

Reject

You allowed ABC Finance to call you for 7 days

Voice call

3:41 · from ABC Finance

Send permission request

From the chat or a campaign

Customer allows calls

Permission lasts 7 days

Agent taps Call

Call connects on WhatsApp

Live outbound calls

Rahul Kumar

Neha

03:41

Meera Iyer

Arjun

01:18

Kabir Singh

Neha

00:22

Recordings & call logs

Every call recorded and easy to find

Recordings, call history and team permissions sit in one place, so you can review calls, coach agents and stay audit-ready.

Call logs

All Calls

My Calls

All

Missed

Declined

Date range

Team member

WABA

Run calling campaigns from one customer list

Upload your customers, add your support agents and start a campaign. Your team handles inbound and outbound WhatsApp calls from the same dialer.

Upload a customer list

Bring in the customers you need to reach and they are queued for the campaign in one go.

Assign a team of agents

Pick the support agents who work the campaign, and add or remove them as it runs.

Inbound and outbound together

Agents place calls to the list and pick up customers who call back, without switching tools.

See progress live

Track dialed, connected and pending calls for the campaign as your team works through it.

Customer list

payment_followup_oct.csv

1,240 customers imported

Name

WhatsApp number

Rahul Kumar

+91 98765 43210

Meera Iyer

+91 99200 18834

Kabir Singh

+91 98190 77215

+ 1,237 more

Payment follow-up · Oct

Live

Call types

Outbound

Inbound

Agents

4 support agents

Routing

Round robin

Progress

412 / 1,240 dialed

412

Dialed

287

Connected

828

Pending

Lead list

Agents join, the dialer works the list

Once an agent joins, there is no manual dialing. The campaign calls the leads on its list and the agent simply waits for the next customer to come through.

Leads queued for dialing

Every customer or lead in the campaign sits in one list, ready to be called in turn.

Join and wait for the call

Agents see a waiting screen while the dialer reaches customers on their behalf.

Live status for every lead

Watch leads move from queued to dialing, connected and closed as the campaign runs.

Leave anytime

Agents leave the campaign when their shift ends and the rest of the team keeps going.

Available

Renewal reminders

You’ve joined the campaign

Waiting for the next call…

Leave campaign

Leads to dial

1,240 leads

Lead

Status

Kavya Menon

+91 98XXX XX214

Connected

Rohan Gupta

+91 99XXX XX538

Dialing

Sana Qureshi

+91 97XXX XX061

Dialing

Vikram Das

+91 90XXX XX772

Queued

Ananya Iyer

+91 88XXX XX149

Queued

Farhan Ali

+91 96XXX XX305

Closed

+ 1,234 more leads

Round-robin routing

Every call goes to the next agent in line

Inbound and outbound calls in a campaign are shared across your agents in turn, so the workload stays even and no customer waits for one busy person.

Calls in the campaign

Priya Shah

Inbound · calling back

Meera Iyer

Outbound · from list

Kabir Singh

Outbound · from list

+91 90040 11872

Inbound · new caller

Round robin

Routing logic

Support agents

Neha S.

On a call

18 calls

Arjun M.

Next in line

18 calls

Riya T.

Available

17 calls

Dev K.

Available

17 calls

Calls shared in turn

Each new call goes to the next agent in the rotation, so no one is overloaded while others sit idle.

One rotation for both directions

Outbound calls from the list and inbound calls from customers follow the same routing logic.

Even workload you can see

Calls per agent stay balanced across the campaign, and every call is in the logs with its recording.

Use cases

Built for every customer journey.

From lead generation to support, MsgKart helps you connect, engage and convert - across every channel.

Lead Gen & Qualification

Promotions & Cross-Sell

Book Appointments

Resolve Queries & Feedback

Order Updates & Tracking

Payment Reminders & Collections

Loan Application

Cart Recovery & Loyalty

INDUSTRY

Built for every industry

From regulated BFSI workflows to high-velocity D2C commerce, MsgKart's Agentic AI adapts to the language, compliance and cadence every sector demands.

Finance & BFSI

Automate collections, EMI reminders and customer servicing across every lending product.

E-Commerce & D2C

Recover abandoned carts, confirm orders and drive repeat purchases via conversational commerce.

Travel & Hospitality

Automate bookings, itinerary updates and guest support across voice and messaging channels.

Healthcare

Automate appointment reminders, follow-ups and patient engagement with compliant messaging.

Automobile

Engage leads, schedule test drives and automate service reminders across the ownership lifecycle.

Real Estate

Qualify property leads instantly and nurture buyers with AI-guided journeys to site visits.